Shipping policy
At Elovia Co, we want your shopping experience to be simple and convenient. We currently offer free shipping on all orders within the United States.
Order Processing
Orders are typically processed within 1–3 business days after your order is placed.
Please note that orders are not processed, shipped, or delivered on weekends or U.S. public holidays.
During busy periods, holidays, sales, or new product launches, processing times may take slightly longer. We appreciate your patience during these periods.
Shipping Time
Once your order has been processed and shipped, estimated delivery times are:
- Standard Shipping: 3–7 business days
Please keep in mind that delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, holidays, or other circumstances outside our control.
Free Shipping
We currently provide free standard shipping on all orders delivered within the United States.
There are no additional shipping charges for standard delivery.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information, when available.
Please allow some time for the tracking information to become active after your order has been shipped.
Delayed or Lost Packages
If your tracking information shows that your package has been delivered but you have not received it, please first check:
- Your mailbox or usual delivery location
- Around your property
- With household members or neighbors
- With your local carrier
If you still cannot locate your package, please contact us and we will do our best to assist you.
Elovia Co is not responsible for packages that are incorrectly addressed by the customer or confirmed as delivered by the shipping carrier.
Incorrect Shipping Information
Please make sure that your shipping address is correct before completing your purchase.
If you notice that your shipping information is incorrect, contact us as soon as possible. We will do our best to update the address before the order is shipped, but we cannot guarantee that changes can be made after an order has entered processing.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.
Address Changes & Order Cancellations
Because we work to process orders quickly, cancellation or address-change requests must be submitted as soon as possible after placing an order.
Once an order has been processed or shipped, we may be unable to make changes or cancel the order.
Shipping Restrictions
At this time, our free standard shipping offer applies to orders shipped within the United States.
If we expand our shipping destinations in the future, the applicable shipping options and rates will be displayed at checkout.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible with your order number and photographs of the damaged package/product so that we can review the issue and assist you.
Contact Us
If you have any questions about your order or shipping, please contact our customer support team.
Elovia Co Store
Email: eloviacostore@gmail.com